Our selection of topics for you. In a joint interview, we carefully analyse your requirements and objectives and define your objectives. Then we design your training to fit your specific needs and business situation. So your individual and personal success is guaranteed!

Also note the information found in chapter methodology. All training content can also be used in personal coaching. We recommend the coaching topic on this website.

If you need more informations or a special offer or concept, please call us +49/6181/4408440 or send an email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Topics


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  • How to be a Leader for the first time - a Novice Manager
  • Job Interviews & Assessment Centre
  • In-Depth Appraisal Interview
  • Coaching as a Management Tool
  • Objectives and Target Agreements
  • Employee Motivation
  • Transferring Responsibility and Delegation
  • Using Rhetoric to interact with Employees
  • Personality Structure and Behaviour Pattern of Employees
  • Leading Heads of Department in a Professional Manner


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  • Groom your Personality to achieve greater Team Success
  • Groom your Personality to get set for Sales Success


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  • Conducting successful Meetings
  • Managing Projects successfully
  • Corporate Philosophy - the Base of your Success
  • Change Management and Change Coaching

Sales and Marketing

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  • Telephone Marketing
  • New Client Acquisition
  • Client Support and Retention
  • How to assert yourself in Price Negotiations
  • Hotel Distribution Channels
  • The Follow-Up
  • Persistence pays off
  • Bear in mind the Personality Structure and Behaviour Pattern of your Clients and you will increase your Selling Success
  • Selling by Email or Mail
  • Creating successful Mailing Lists
  • Flat-Rate Packages and Offers
  • Negotiating skills according to diavendo principle/diavendo-7-step scheme

Business Meeting

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  • Sales Meeting
  • Management Meeting
  • Customer Support Meeting
  • Yield-Management Meeting
  • Negotiation techniques according to the diavendo-principle/diavendo-7-step-plan

Reservation & Reception

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  • Reservation Acceptance
  • Category Selling / Upselling
  • Check-In / Check-Out
  • Revenue-Management


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  • Complaint Management
  • Phone Conduct
  • Customer Service

Restaurant & Service

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  • Customer Focused Selling
  • More joy for the guest during service by the "real" host

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