Our selection of topics for you. In a joint interview, we carefully analyse your requirements and objectives and define your objectives. Then we design your training to fit your specific needs and business situation. So your individual and personal success is guaranteed!
Leadership
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- First-time boss – getting started as a manager
- Interviews and assessment centres
- Performance dialogues and reviews
- Coaching as a management instrument
- Setting and agreeing objectives
- Motivating employees
- Delegating tasks and responsibilities
- Rhetoric for interaction with employees
- Leadership taking into account employees’ behaviour patterns and personality structures
- Leading teams of department managers professionally
Personality
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- Rhetoric and presentation – the art of effective presentation and facilitation
- Body language and voice – convince people with your own personality
- Using my personality to create more successful teams
- Using my personality to sell more successfully
Management
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- Meetings – successful at last!
- Successfully managing projects
- Corporate philosophy – the foundation of your success
- Change management and change coaching
Sales and marketing
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- Telephone marketing
- Acquiring new customers
- Customer care and customer retention
- Successful price negotiations
- Sales channels in the hotel industry
- The follow-up – it pays to stick at it!
- More success in sales by taking customers’ behaviour patterns and personality structures into account
- Selling with offers by e-mail and post
- Designing effective direct mail campaigns
- Offers, packages and all-inclusives
- Negotiating techniques using the diavendo principle/diavendo seven-step plan
MICE/Events
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- Event sales
- Event management
- Event support
- Event yield management
- Negotiating techniques using the diavendo principle/diavendo seven-step plan
Reservations and reception
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- Accepting reservations
- Category sales/up-selling
- Check-in/check-out
- Revenue management
Communication
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- Complaints management
- Telephone skills
- Guest relations
Restaurant and service
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- Selling to guests
- More enjoyable service for guests thanks to “genuine” hosts
Hygiene
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- Communication of current legal requirements
- Housekeeping priorities
If you need more information, a quotation or a bespoke concept, please feel free to phone us on +49 8541 58 499 10 or write to us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
