“Dear Steffen,
A big THANK YOU for looking after my team for so many years!

Cooperation with you works excellently – whether we’re creating training content, agreeing on preparations for coaching or holding feedback meetings afterwards.

With much patience, flexibility and valuable input from you, we’ve managed to coach my employees to respond to customers’ wishes in a targeted and effective way, to be charming and also to remain charming with more complicated customers.

In theory seminars and practical coaching, you impart the content very professionally and with empathy, and you cater to the requirements of every single participant, so they can incorporate much of what they’ve learned into their day-to-day work.

I look forward to continuing our positive collaboration.”

Elfriede Perndorfer

Head of Central Reservations
AUSTRIA TREND HOTELS
Verkehrsbüro Hotellerie GmbH